Frequently Asked Questions (FAQ’s)

How long does it take to make and ship my custom bag?

Our Custom Bags and Handbags takes 3-5 weeks to process.  Certain bags are a little faster based on available inventory.  Please then allow 2-7 business days via UPS or USPS depending on the product and your location and selected shipping method.

You will receive an email with tracking information once your order ships.

 

How are custom bags made?

Our custom bags are treated then hand painted or hand printed to achieve the design you want on your custom bag.  We take the image / design you create on our website and put on your desired bag.  We allow your custom bag to fully dry before packing and shipping your custom bag to you.  You will receive an email with your tracking number once your order ships.  

 

Where do you get your bags?

We offer a variety of handbags and brands and get our bags from a variety of retailers as well as up and coming handbag designers.

How long shipping take?

Please then allow 2-7 business days via UPS or USPS depending on the product and your location and selected shipping method.

You will receive an email with tracking information once your order ships.

 

What is your cancellation / return policy?

Please review our return/cancellation policy here.. We want you to be 100% satisfied with your order.  We are available every step of the way to ensure you get the best possible quality, but we cannot cancel orders that have already gone to production.

All of our custom bags are custom printed and crafted using your design. Because of this, we do not accept any returns for designs that are low resolution, have typos, or if you’ve changed your mind on the design. Our customer service department and design team is available to review your design before your purchase.